Return & Refund Policy

1. Who we are

Rinö Home Decor (“we”, “us”, “our”) operates the website www.rinohomedecor.com (the “Site”) and is the seller of the products you purchase. You may contact us at:
Email: info@rinohomedecor.com

2. What this policy covers

This policy applies to purchases made through our Site by customers and outlines how you can return products, who is responsible for shipping/return fees, the conditions of return, and how refunds are processed. We accept returns not only for defective items but also for non-defective items (i.e., buyer’s remorse) unless otherwise stated. A clear returns policy is required by Google Merchant Center. Google Help+1

3. Returns – basic guidelines

• We accept returns for products delivered within [30] days of delivery (see “Return window” below).

• Items must be unused, in the original packaging, with all accessories included, unless the item is clearly defective or damaged.

• Customised products (engraved, personalised, made-to-order) may not be eligible for return unless defective — this will be clearly stated at the product page.

• To initiate a return, please contact us at [info@rinohomedecor.com] with your order number, date of purchase, reason for return, and proof of purchase.

4. Return window

Customers have up to 30 calendar days from the date of delivery to request a return for non-defective items.
For defective or damaged items, please contact us as soon as possible, and no later than [30] days from receipt.

5. Return method and fees

• Return by mail: We will provide you a shipping address once your return is approved. The customer is responsible for return shipping costs unless the item is defective or we issued a free-return label.

• Restocking fee: We do not charge a restocking fee.

• If you are returning the item for non-defective reasons (buyer’s remorse), you may be responsible for the return shipping costs.

6. Refunds / exchanges

• Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

• If approved, we will process the refund to your original payment method within 2 business days after receiving your return. 

• If you purchased using a gift card or store credit, we may issue store credit instead of refunding to the original payment method (unless otherwise required by law).

• Exchanges: If you wish to exchange an item, contact us and we’ll guide you on availability and process.

7. International returns

If you are outside [Canada], returns may still be accepted, but you (the customer) are responsible for any cross-border shipping, duties, taxes, customs fees, and you must arrange to ship your return back to us. The refund will be issued once we receive the item.

8. Exceptions & non-returnable items

The following items cannot be returned unless defective:

• Customised/personalised items (unless stated otherwise)

• Perishable goods (food, flowers)

• Items marked “Final Sale”

• Items not in original condition, damaged by customer misuse, missing parts or packaging
  If an item is not eligible for return, we will clearly state this on the product page.

9. Policy updates

We may update this Return & Refund Policy from time to time. The “Last updated” date above shall reflect the latest version. Your continued use of our Site after such changes constitutes acceptance.